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General - general questions about Connect To Online Casino
No, all of our online casino games are available to download and enjoy completely free of charge. There is never any obligation to wager real money and you can play for free for as long as you wish. Can I play for real money? Of course! Casino's just wouldn't be the same without the chance to win big. Information on banking (deposit and withdrawal) methods and policies can be found here. Is there an age requirement to play? There is no age requirement to play the online casino games for fun, however, in order to play for real money, you must be at least 18 years of age and the legal age of majority for your jurisdiction. If I do play for real money, will my winnings be reported to the IRS? No, all transactions are kept completely confidential. We do not report your winnings to any government agency. Is online wagering legal? Yes, online wagering from the country we host from is perfectly legal, however, international law is very complex and we do not know the specific laws that may apply to where you live. We operate under strict compliance with all local laws and urge you to wager real money only if you are in compliance with yours. Is Connect To Online Casino licensed? Yes, we are fully licensed in Costa Rica and operate with complete compliance of all laws pertaining to online gambling. How can I be assured the online casino games are fair? All online casino games must pass testing by engineers from Princeton University and must undergo extensive testing for fairness and accuracy from RealTime Gaming's Quality Assurance Department prior to being released to the public. 
Download / Installation - software setup and technical information
Since our software is the fastest downloading casino package on the net, your download wait time should be very small no matter what speed your connection is. The approximate download times are as follows:
I've downloaded the software but now what do I do? You should see a file on your desktop named "smartdownload.exe". Simply double-click the file and follow the installation instructions. I can't seem to find the file that I downloaded. How can I locate it? If you are unable to locate the file on your desktop, you can find it by going to the start button and selecting "search --> find files or folders". In the Search field type "smartdownload.exe", make sure that the "local drives" option is selected in the "look in" field, and then click "find now". After the file is found, simply double-click it and follow the installation instructions. What is the "Desktop"? Desktop is the term used to describe the background area on your computer monitor. When all your programs are minimized, what you are looking at is the Desktop. You should see icons towards the top left corner for "My Computer", "Recycle Bin", and any other programs your system may have pre-installed. How do I create an account? Creating an account is quick and easy, simply double-click Casino's icon on your desktop and then click the "new account" button. After filling out the required information , click "create", and you will be ready to log in to your new account. Is my account information kept confidential? Yes. Your account information is protected by our software's state-of-the-art 128 encryption technology and will always be kept completely confidential. I keep getting a "Required information needed" error when trying to login. What do I do now? If you have not yet created an account, you will need to do so before you can log in and begin playing. If you already have an account and are getting this error, most likely you have mistyped either your user name or your password. First, make sure that your caps lock key is turned off, then, double-check the spelling of your username and retype your password. Remember, although your username is not case sensitive, your password is, meaning lowercase and uppercase characters must match your original password entry exactly. If you are still having problems logging in after these steps, please contact customer support and we will be happy to help you resolve the issue. I can't remember my password. How can I retrieve it? In order to retrieve a forgotten password you will need to contact our support department at support@connecttocasino.com, or you can call our support department by phone 24 hours a day at: 1-800-270-8504 Will your software work on my Macintosh? No, at this time our software is not compatible with the Macintosh operating system. I am on AOL, can I still use your software? Yes, AOL users can download and play our software with AOL version 3.0 or later. What are the minimum system requirements to play? The minimum system requirements for our software are a Pentium 90, windows 95+, and 16mb RAM.
Banking and Security - deposit / withdrawl information and security assurance
I've decided to play for real. How do I deposit
money? The official time limit for withdrawals is 1-7 business days. Neteller withdrawals are generally processed within 48 hours! For credit
card redemptions, your money is generally credited back to your credit card
the same day. For FedEx/overnight express check withdrawals, you can generally
expect approval within 2-3 business days, and depending on international delivery,
another 2-4 days for arrival. Our general policy is to process your redemption
request the day we get it, assuming it is during normal banking hours. Pre-paid
ATM will generally process back to your card within 2-3 days. Games - gameplay issues and details
- Casino offers one of the largest selection of online casino games available, including casino favorites such as Blackjack, Baccarat, Roulette, and Craps, as well as a wide assortment of 3 and 5 reel slots, video poker, and a range of new network wide progressives for Slots and Caribbean Poker. All in all, we offer over 48 online casino games with new updates and games being developed on a regular basis. With such a diverse selection, you're sure to find the perfect casino entertainment to suite your needs. Where can I find detailed instructions for the various online casino games you offer? - Detailed game play rules and complete instructions for all our online casino games can be accessed by clicking the rules button from within the software or by going to the game rules section which is on the drop-down menu which appears when you mouse over the getting started link on the left. How can I be sure the online casino games are fair? - All online casino games must pass testing by engineers from Princeton University and must undergo extensive testing for fairness and accuracy from RealTime Gaming's Quality Assurance Department prior to being released to the public. How do the odds for your software compare to the odds at land-based casinos? - In the United States there are 13 states that have land based casinos. You may be surprised to learn how their pay outs compare to Casino's. The following data was obtained from the June 1999 issue of, Casino Journal. (Although the actual payout varies depending on the denomination of the slot game, we are using the averages for this comparison.)
Is there an age requirement to play the online casino games? - There is no age requirement to play the online casino games for fun, however, in order to play for real money, you must be at least 18 years of age and also the legal age of majority for your jurisdiction. How do I switch from playing for fun, to playing for real? - When you've decided you've practiced enough and are ready to play for real, switching to real money mode is quick and easy. Exit and restart the software. At the login screen, make sure that you select "Play for Real Money" and log in. Click the "cashier" button at the top left of the screen. Once in the cashier area, choose a deposit method from one of our secure processors and follow the instructions for depositing money into your account. Now just select the online casino game of your choice and start winning for real! Does Connect To Online Casino offer a comp program of any kind, and how do I use it? - – Our software is set up to automatically accrue comp points for you at different rates for different games, but usually across all the online casino games averages somewhere around 1 point for every 10 dollars wagered. In addition, you may be awarded additional points at any time at the discretion of the casino's management, and you can redeem your points for real money or exciting prizes. We are constantly searching for newer and better unique prizes. Please consult the comps page to learn how to redeem comps After placing a bet, I change my mind. How can I remove the bet? - As long as you haven't initiated play, you may reduce the amount of your bet or remove your bet entirely by clicking directly on the chips on the table. I'd like to see a record of my gameplay, is this available anywhere? - Yes, complete records of the entire gameplay history for your account can be obtained by contacting customer service. What happens if I lose my Internet connection during gameplay? - In the case of Internet interruption during gameplay the game in progress will be void.
Legal - privacy and terms of useBy playing at Connect To Online Casino, you represent and warrant that you fully understand and agree to abide by the following terms and conditions:Connect To Online Casino is restricted to individuals of legal age of majority who are residents of jurisdictions ("Players") where the use of Connect To Online Casino and its games ("Games") is not prohibited by law. All Connect To Online Casino games are void where prohibited by law. Minors are strictly forbidden to play. No purchase is necessary to play. Players may enter and play Games free of charge and without betting money. Players who choose to play for money do so at their own discretion and risk. By using the Games software, Players agree to be bound by the following:
Web Traffic Information / CookiesOur site logs Internet IP addresses automatically to verify the nationality of patrons. This protects all patrons as there are a number of countries that are restricted from online gaming. Upon login, the site employs cookies (small pieces of information stored by your browser on your hard drive) to remember you as you visit pages on Casino so that you don't have to re-enter your login information continually. Once you close your browser, the cookies are permanently disabled. In any case, cookies do not contain any personally identifiable information.Account InformationRequired information for establishing an account includes: Name, address, tel., login (3 letters and\) password (customer-determined), e-mail address, and the applicable payment information. This information is asked for in order to:
All of the information offered during the account creation process is kept
in the strictest of confidence. Information regarding bonus and promotional
programs will be sent through e-mail. However, at any time, users may click
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